Privacy Policy — Jyotirling

1. Introduction

Jyotirling ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This policy explains what data we collect, how we use it, and your rights regarding your information.

2. Data We Collect

We collect the following categories of personal data:

Account data: name, email address, phone number, date of birth
Order data: shipping address, billing address, purchase history
Consultation data: booking details, session transcripts (chat only), pandit/astrologer identity
Usage data: pages visited, device type, browser, IP address (anonymised)
Payment data: transaction reference IDs (we do not store card numbers)

3. How We Use Your Data

Your data is used to process and fulfil orders and bookings, provide astrology and puja consultation services, send transactional emails, improve platform performance, and comply with legal obligations.

4. Sharing Your Data

We do not sell your personal data. We share data only with payment gateways (Razorpay), logistics partners, pandits and astrologers (only booking details necessary for the session), and legal authorities when required by law.

5. Cookies

We use essential cookies for authentication and optional analytics cookies. You may disable non-essential cookies in your browser settings.

6. Data Retention

Account data is retained as long as your account is active. Order and booking records are retained for 7 years for tax compliance. You may request deletion of your account and data, subject to legal retention obligations.

7. Data Security

We implement HTTPS/TLS encryption, hashed passwords (bcrypt), and access-controlled infrastructure. No system is 100% secure — please safeguard your account credentials.

8. Your Rights

Under Indian data protection laws, you have the right to access, correct, or delete your personal data, withdraw marketing consent, and lodge a complaint. Contact us at privacy@jyotirling.com.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy periodically. Significant changes will be notified via email or a prominent notice on the platform.

11. Contact

For privacy-related queries, reach us at privacy@jyotirling.com.